This policy applies where Herongrange is acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of processing that personal data.
Personal data that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.
The term ‘Herongrange’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Herongrange, Granary Wharf Business Park, Wetmore Road, Burton-upon-Trent, Staffordshire DE14 1DU. Our company is registered in England and the registration number is 07497691. The term ‘you’ refers to the user or viewer of our website.
You can contact us by the various means listed on our Contact Page – please click here.
Herongrange may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10 May 2018.
How we use your personal data
In this section we will set out:
– the general categories of personal data that we may process
– in the case of personal data that we did not obtain directly from you, the source and specific categories of that data
– the purposes for which we may process personal data
– the legal basis of the processing
Usage data. We may process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
Enquiry Data. We may process information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
Correspondence Data. We may process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact form. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
Providing your personal data to others
Herongrange will not disclose your personal data to any person, company or organisation except as detailed below:
We may disclose your personal data to any member of our group of companies insofar as reasonably necessary for the purposes, and on the legal basis, set out in this policy.
We may disclose to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
International transfers of your personal data
In this section, we’ll provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
Herongrange does not knowingly transfer any personal data to countries outside the EEA.
The hosting facilities for our website are situated in the United Kingdom.
Retaining and deleting personal data
This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows:
Usage Data will be retained for a minimum period of 1 year following date of receipt.
Enquiry Data will be retained for a minimum period of 1 year following date of receipt.
Correspondence Data will be retained for a minimum period of 1 year following date of receipt.
In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria: The period of retention of Usage Data, Enquiry Data and Correspondence Data will be determined based on our legitimate interests, namely the proper administration of our website and business and communications with users.
Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
In this section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
– the right to access
– the right to rectification
– the right to erasure
– the right to restrict processing
– the right to object to processing
– the right to data portability
– the right to complain to a supervisory authority
– the right to withdraw consent
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
To the extent that the legal basis for our processing of your personal data is:
consent; or that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified above.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session, when the web browser is closed.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Cookies we use
Cookies used for this purpose are:
gadwp_wg_default_metric Used by Google Analytics Dashboard for WordPress to view Google analytics in WordPress. Expires: session
gadwp_wg_default_dimension Used by Google Analytics Dashboard for WordPress to view Google analytics in WordPress. Expires: session
gadwp_wg_default_swmetric Used by Google Analytics Dashboard for WordPress to view Google analytics in WordPress. Expires: session
Cookies used for this purpose are:
Cookies used by our service providers
The relevant cookies are:
_ga A unique ID used for Google analytics to help us improve the website. Expires: 2 Years
_gid A unique ID for a page and is used for Google analytics to help us improve the website. Expires: 24 hours
_gat Used by Google Analytics to monitor requests rate toward their servers and helps us improve the website. Expires: 1 minute
_utma Used to distinguish users and sessions and is updated every time data is sent to Google Analytics. Expires: 2 Years
_utmt Used to throttle request rate. Expires: 10 minutes
_utmb Determines new sessions and visits and is updated every time data is sent to Google Analytics. Expires: 30 minutes
_utmc Operates in conjunction with the _utmb cookie to determine whether or not to establish a new session for you. Expires: Session
_utmz Stores the traffic source or campaign that explains how the user reached the site and is updated every time data is sent to Google Analytics. Expires: 6 months
The relevant cookies are:
guest_id Collects anonymous data related to the user’s visits to the website, such as the number of visits, average time spent on the website and which pages have been loaded, with the purpose of personalising and improving the Twitter service. Expires 2 years
Most browsers allow you to refuse to accept cookies and delete cookies. The methods for doing this vary from browser to browser, and from version to version. You can obtain information about blocking and deleting cookies from the help pages on your specific browser.
Please note: Blocking all cookies will have a negative impact upon the usability of many websites.
Links to other web sites
Data Protection Officer
Our Data Protection Officer’s contact details are:
Please email firstname.lastname@example.org or write to Data Protection Officer, Herongrange, Granary Wharf Business Park, Wetmore Road, Burton-upon-Trent, Staffordshire DE14 1DU.
TERMS AND CONDITIONS
The term ‘Herongrange’ or ‘us’ or ‘we’ refers to the owner of the web site whose registered office is Herongrange, Granary Wharf Business Park, Wetmore Road, Burton upon Trent, Stafordshire DE14 1DU. Our company is registered in England and the registration number is 07497691. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Herongrange’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
The information contained in this website is for general information purposes only. The information is provided by Herongrange and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of Herongrange. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Herongrange takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of Herongrange. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
– you may print or download to a local hard disk extracts for your personal and non-commercial use only
– you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
For many compliance is seen as either a necessary evil or a never-ending ordeal, but at Herongrange we see this as a quality challenge that we welcome as its gives us commercial success and a system to benchmark our performance against. It is a means of setting out the required standards and company expectations, which in turn gives transparency of our performance giving confidence to our clients in our ability to perform to and exceed their expectations.
At Herongrange we pride ourselves in delivering our products and services to the highest possible standards. We take quality very seriously and have a robust Quality System in place to ensure that we remain compliant with all the industry legislations, we are proactive in maintaining our standards and are on a path of continual improvement.
Our Quality & Compliance department has a business wide involvement and interacts and impacts every part of our business. We work with all departments ensuring that standards do not slip, regular auditing allows for the opportunity to improve on our systems and introduce better working procedures which means we deliver the optimum level of service to all of our clients.